PRIVACY POLICY

Effective Date: 01 January 2025
Last Updated: 02 June 2026

Welcome to Enzoey (“Company”, “we”, “our”, “us”). This Privacy Policy explains how Enzoey collects, uses, stores, protects, and shares your information when you use our website, mobile application, products, services, and related platforms (“Platform”).

By accessing or using Enzoey, you agree to the practices described in this Privacy Policy.

1. ABOUT ENZOEY

Enzoey is an online marketplace platform offering gifting products, event services, celebration solutions, personalized products, vendor listings, and related services.

Business Name: Enzoey Enterprises Pvt Ltd

Location: Borivali W, Mumbai, Maharashtra, India

Phone: +91 9881811227

Email: contact@enzoey.com

Website: www.enzoey.com

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full Name

• Mobile Number

• Email Address

• Billing Address

• Shipping/Delivery Address

• Company Name (for corporate orders)

• GST Information (if applicable)

B. Order & Transaction Information

• Product purchases

• Event booking details

• Payment transaction references

• Delivery preferences

• Customer support communications

C. Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Cookies and browsing activity

• App usage analytics

D. Vendor/Partner Information

For sellers, event professionals, and business partners:

• Business details

• Bank account details

• PAN/GST information

• Portfolio or service details

• Identity verification documents

3. HOW WE USE YOUR INFORMATION

We use the information collected for lawful business purposes, including:

• Processing orders and bookings

• Managing deliveries and event services

• Customer support and communication

• Vendor onboarding and management

• Payment processing and fraud prevention

• Improving our platform, products, and services

• Marketing, promotional campaigns, and offers

• Internal analytics and business reporting

• Legal compliance and dispute resolution

4. PAYMENT INFORMATION

Enzoey does not directly store complete debit card, credit card, UPI PIN, or banking passwords.

Payments are processed through trusted third-party payment gateways and financial service providers compliant with applicable security standards.

Users are advised to review the privacy policies of respective payment providers before making transactions.

5. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, and similar technologies to:

• Improve user experience

• Analyze website traffic

• Personalize content and advertisements

• Remember customer preferences

• Measure marketing performance

You may choose to disable cookies through your browser settings. However, certain features of the Platform may not function properly.

6. SHARING OF INFORMATION

We do not sell your personal information.

However, we may share information with:

• Delivery and logistics partners

• Event service providers and vendors

• Payment gateway providers

• Technology and cloud service providers

• Marketing and analytics partners

• Government or legal authorities when required by law

Such sharing shall only be for legitimate business, operational, or legal purposes.

7. THIRD-PARTY SERVICES

Our Platform may contain links to third-party websites, vendors, or services.

Enzoey is not responsible for the privacy practices, content, or policies of third-party platforms. Users are encouraged to review their respective privacy policies separately.

8. DATA SECURITY

We implement reasonable administrative, technical, and security measures to protect your personal information against:

• Unauthorized access

• Data misuse

• Alteration

• Disclosure

• Loss or destruction

However, no internet-based platform can guarantee absolute security. Users share information at their own risk.

9. USER RESPONSIBILITIES

Users agree:

• To provide accurate information

• Not to share false, misleading, or unauthorized data

• To maintain confidentiality of login credentials

• To immediately report unauthorized account activity

10. MARKETING COMMUNICATIONS

By using our Platform, users may receive:

• Order updates

• Service notifications

• Promotional offers

• Marketing messages

• WhatsApp, SMS, email, or call communications

Users may opt out of promotional communications at any time by contacting us or using available unsubscribe options.

11. CHILDREN'S PRIVACY

Enzoey does not knowingly collect personal information from individuals below 18 years of age without parental or guardian consent.

If we become aware of such collection, we may remove the information promptly.

12. DATA RETENTION

We retain user information only for as long as necessary:

• To provide services

• For legal and accounting purposes

• To resolve disputes

• To enforce agreements

After such period, data may be deleted or anonymized.

13. INTELLECTUAL PROPERTY & USER CONTENT

Any images, reviews, feedback, event photos, testimonials, or content submitted by users may be used by Enzoey for promotional, operational, or marketing purposes unless specifically prohibited by the user in writing.

Users confirm they have the necessary rights to upload or share such content.

14. LIMITATION OF LIABILITY

Enzoey shall not be held liable for:

• Indirect or consequential damages

• Vendor-related disputes

• Delays caused by third parties

• Technical interruptions

• Unauthorized access caused beyond reasonable control

Users acknowledge that marketplace services may involve third-party vendors and operational dependencies.

15. COMPLIANCE WITH INDIAN LAWS

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable provisions under:

• Information Technology Act, 2000

• Digital Personal Data Protection Act, 2023 (where applicable)

• Consumer Protection laws

• Applicable eCommerce guidelines

16. POLICY UPDATES

Enzoey reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Updated versions shall be posted on this page with revised effective dates.

Continued use of the Platform after changes constitutes acceptance of the revised policy.

17. CONTACT US

For questions, concerns, complaints, or privacy-related requests, please contact:

Enzoey Enterprises Pvt Ltd

Mumbai, Maharashtra, India

Phone: +91 9881811227

Email: contact@enzoey.com

Website: www.enzoey.com