TERMS & CONDITIONS

Effective Date: 01 January 2025
Last Updated: 02 June 2026

Welcome to Enzoey. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our Platform.

1. ABOUT ENZOEY

Enzoey is an online marketplace platform providing:

• Gifting products

• Personalized products

• Event services

• Vendor marketplace solutions

• Celebration-related services

2. ELIGIBILITY

Users must:

• Be at least 18 years old

• Provide accurate information

• Use the Platform lawfully

Enzoey reserves the right to refuse service or terminate accounts if misuse is detected.

3. USER ACCOUNTS

Users are responsible for:

• Maintaining account confidentiality

• Protecting login credentials

• All activities under their account

4. PRODUCTS & SERVICES

Products, pricing, availability, and service details are subject to change without prior notice.

Certain products and services may have limited availability depending on vendor or location.

5. ORDERS & BOOKINGS

Enzoey reserves the right to:

• Accept or reject orders

• Cancel suspicious transactions

• Refuse service in specific situations

Order confirmation does not guarantee acceptance until payment and operational verification are completed.

6. PAYMENTS

Payments must be made through approved payment methods available on the Platform.

Enzoey shall not be responsible for failures caused by third-party payment gateways or banking systems.

7. DELIVERY & EVENT SERVICES

Delivery timelines and event execution schedules are estimates and may vary due to:

• Weather conditions

• Traffic

• Vendor availability

• Operational issues

• Force majeure events

8. CANCELLATION & REFUND POLICY

Refunds and cancellations may vary depending on:

• Product category

• Personalization

• Vendor policy

• Service booking stage

Customized or personalized products may not be eligible for cancellation or refund.

Approved refunds may take 5–15 business days to process.

9. MARKETPLACE DISCLAIMER

Enzoey acts as a marketplace platform connecting customers with independent sellers and service providers.

While we strive for quality, Enzoey shall not be directly liable for:

• Vendor disputes

• Product quality variations

• Delays caused by vendors

• Third-party service failures

10. USER CONDUCT

Users agree not to:

• Violate laws

• Upload harmful content

• Misuse the Platform

• Attempt unauthorized access

• Engage in fraud or abusive behavior

11. INTELLECTUAL PROPERTY

All website content including:

• Logos

• Branding

• Images

• Text

• Designs

• Software

belongs to Enzoey or respective licensors and may not be copied or used without permission.

12. LIMITATION OF LIABILITY

Enzoey shall not be liable for:

• Indirect losses

• Consequential damages

• Business interruption

• Data loss

• Vendor-related issues

• Technical downtime

Maximum liability shall not exceed the amount paid by the user for the relevant transaction.

13. FORCE MAJEURE

Enzoey shall not be responsible for delays or failures caused by events beyond reasonable control including:

• Natural disasters

• Pandemic situations

• Government restrictions

• Internet failures

• Labor strikes

14. TERMINATION

Enzoey reserves the right to suspend or terminate user access without prior notice for violation of these Terms.

15. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

16. MODIFICATIONS

Enzoey may update these Terms & Conditions at any time without prior notice.

Continued use of the Platform constitutes acceptance of revised terms.

17. CONTACT INFORMATION

Enzoey Enterprises Pvt Ltd

Mumbai, Maharashtra, India

Phone: +91 9881811227

Email: contact@enzoey.com

Website: www.enzoey.com